Thank you for supporting Trevor Dongo and the ZVAKAKOSHA brand through www.trevordongo.com (“Website”). Please read our Refund Policy carefully before making a purchase.
1. Digital Products (Music, Downloads, etc.)
All sales of digital products — including but not limited to music, digital albums, and downloadable content — are final and non-refundable.
Once a download link or access has been provided, refunds will not be issued, except in cases where:
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You were charged more than once for the same product due to a system error;
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The file delivered is corrupt or inaccessible, and we are unable to resolve the issue.
To request support, email us at support@trevordongo.com.
2. Physical Products (Merchandise, CDs, etc.)
We strive to deliver high-quality merchandise and physical goods. However, if your order arrives damaged or incorrect, you may request a replacement or refund under the following conditions:
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The issue is reported within 7 days of receiving the item;
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You provide photo evidence of the damage or error;
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The product is unused, in original condition and packaging.
Shipping fees are non-refundable unless the return is due to our error.
3. Event Tickets
All ticket sales for live shows, appearances, or virtual events are non-refundable, except in the event of:
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Event cancellation;
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Rescheduling, where you are unable to attend the new date.
In such cases, we will notify ticket holders and provide next steps.
4. Processing Refunds
Refunds, if approved, will be processed to the original method of payment within 7–14 business days. You will receive a confirmation email when the refund has been issued.
5. Contact Information
If you have questions or concerns about your order or our refund policy, please reach out to us:
Email: support@trevordongo.com
Website: www.trevordongo.com